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FAQ

What's your Cyber Monday Sale?

20% off sitewide!

Use code CYBER2020 at checkout.

What are my shipping options?

We offer free standard shipping on all orders within the U.S. and Puerto Rico. Packages will be shipped via USPS Priority Mail unless another shipping method is selected.

Methods and transit times:

1. Standard Shipping

Free, Takes 3-7 business days

2. International Shipping

$15.00, Takes 14-30 business days

Order Processing: Orders take 1-3 business days to process prior to shipment. 

Need more shipping info? Give us a ring.

Monday – Friday: 8am to 5pm PST
866.829.0030 
customercare@gorjana.com

How do I take care of my gorjana jewelry?

Preserve its plating properties by avoiding contact with cleaning agents, beauty products, water and chemicals. Store the jewelry in a cloth bag to protect it from the elements.

What is your 100% Happiness Guarantee?

We are committed to the integrity of our jewelry and will make every effort to sustain the original quality of your items.

Questions or concerns about replacing your gorjana item?

Please reach out to us at customercare@gorjana.com or fill out our online form.

How do you pronounce Gorjana?

Gor-yana. Simple as that! Learn more about the gorjana brand story on our About page.

How do I place a return?

Returns are accepted on all unworn items within 30 days of purchase. To process your return please visit our online return portal.

Having troubles? Please contact our customer care team here to help assist. Customer Care is open Monday – Friday: 6am to 5pm PST. Our number is 866.829.0030 and email is customercare@gorjana.com.

How do I have my jewelry repaired?

Please contact our customer care team here to have your jewelry repaired. Customer Care is open Monday – Friday: 6am to 5pm PST
866.829.0030
customercare@gorjana.com

Repairs may take up to 4-8 weeks to re-store your piece to the top quality gorjana stands behind. If the same product is not available for exchange or repair, a credit will be issued to gorjana.com.

Did we mention we also offer free return shipping on all exchanges and returns? We welcome any opportunity to support gorjana customers, let us know how we can help!

How do I contact customer care?

Please contact our customer care team by clicking here. Our team is ready to help you Monday – Friday: 6am to 5pm PST. 


Call: 866.829.0030
Email: customercare@gorjana.com

Chat: Feel free to use our live chat by hitting the speech bubble in the bottom, righthand corner of your screen. 

Do you have a store near me?

Locate a gorjana store near you here.

How do I order a gift card?

Feel free to order an e-gift card here and it will email you the code as soon as you check out. Feel free to forward the email if it's a gift!

Order a gorjana gift card here.

Give $20 Get $20

These conditions must be met in order to receive your $20 Gift Card:

-You may not refer yourself or someone in the same household with the same IP address.

-The referred friend(s) must be a new customer for the friend to receive the offer and you to receive your reward. 

-The friend(s) referred has not yet made their first purchase, this is necessary for the code to activate the referral reward.

-The friend(s) referred did not purchase at least $60, which is the qualifying value of the order to activate the referral reward. 

Reward will be issued within 10 minutes if all these conditions are met.

If you still feel that you qualify and should have received a code please contact our Customer Care team and we can review your referrals more closely to be sure!

Are gorjana items nickel free?

The 18K gold, rose gold, or silver plating is nickel free. However, we do not consider our items nickel free because the base metal can carry traces of nickel.

Can you cancel my order?

We are unable to cancel orders once they have been sent to our warehouse for fulfillment. Please contact our customer care team by email at customercare@gorjana.com or phone at 1-866-829-0030 to see if your order is eligible for cancellation.

How can I get in the know with everything gorjana?

Sign up for our newsletter by adding your email to the footer of this website. 

Is gorjana.com a secure website?

Yes indeed it is! On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. Happy shopping knowing your information is safe and secure!

Do you offer shopping parties?

Store parties can be held Monday-Thursday during normal store hours at any gorjana retail location. Learn more by visiting our Host A Party page here
– We provide refreshments and dessert of your choice from our assorted menu options
– No limit on number of invites
– The party has a two-hour time limit
– We provide a digital invite for you to use
– Staff on hand to provide assistance with jewelry styling
– 19% of proceeds will be donated back to a charity of your choice
To schedule your shopping party, please contact us at charity@gorjana.com

Who do I contact for auction/charity donations?

We create a custom package to help support your organization through a silent or live auction, raffle, or jewelry pull. Email charity@gorjana.com the event details and we will get the donation started.

I have multiple promo codes can I use them all?

Only one promo code can be activated per transaction. If you are having troubles with your promo code you can reach out to our Customer Care team and they can help you by email at customercare@gorjana.com or phone at 1-866-829-0030.

I live outside the US do you accept international orders?

Shipping Outside the United States: International orders are shipped at a flat rate of $15.00. Delivery times are estimated to be 14-30 business days, but delivery time may vary substantially depending on time spent in customs. International orders are shipped USPS and tracking is currently unavailable for orders placed outside the United States. For questions please contact Customer Care at customercare@gorjana.com

The recipient of the shipment is responsible for any taxes, customs, duties and fees that may be applied by the destination country. We are not responsible for any problems encountered with delivery due to customs’ procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. Cross-border shipments may be subject to opening and inspection by customs and/or postal authorities.

International Returns: Any approved shipping costs, return customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, all charges related to the refused order will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer's refund. Any costs, duties, fees, or taxes cannot be refunded.

Do you offer returns on sale items?

Love a good sale? So do we! In order to offer you the highest discount possible, all sale items must be final (sorry, it’s a finance thing). Please make your selections with care and review all product information before making your purchase.

How do I track my order?

At the time of shipment you will receive a shipping confirmation to the email address that you provided on your order. The shipping confirmation will include your order details along with a tracking number and a link to our shipping provider.

Order Status: If you have an account, you can check the status of your order at any time, by simply logging into your account at My Account and clicking My Orders. If your order states “In Process”, your order has been received and is being processed by our fulfillment team. Changes cannot be made to an order once an order confirmation is received. If your order is marked as “Shipped”, you will see a shipment tracking number.

If you do not have an account, please contact Customer Care at customercare@gorjana.com or 866.829.0030 and we will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and the last name on the order ready.

Our U.S. shipments are generally shipped via UPS. You may visit www.ups.com to track your package with the tracking number provided in your shipping confirmation.

If you need to change or cancel your order, please contact us immediately. We process and ship orders as quickly as possible. Once our fulfillment team has processed your order, we will be unable to make any changes.

International Orders: Please click here for more information.

What is Shop Pay Installments?

Shop Pay Installments powered by Affirm is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest or late fees. If you would like to know more about Shop Pay Installments, click here.

How can I become a wholesaler?

We have a very simple wholesale application for both domestic and international wholesalers. Please fill out the wholesale application here: wholesale.gorjana.com. Still have questions about becoming a wholesaler? Email sales@gorjana.com.

Still Need Help?

Please contact Customer Care at 866.829.0030 Monday through Friday 6am to 5pm PST. Or you can email us at customercare@gorjana.com.