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FAQ


What are my shipping options?


We offer free standard shipping on all orders within the U.S. and Puerto Rico. Packages will be shipped via USPS Priority Mail unless another shipping method is selected.


Methods and transit times:

1. Standard Shipping

Free, Takes 3-7 business days

2. International Shipping

$15.00, Takes 14-30 business days


Order Processing: Orders take 1-3 business days to process prior to shipment. 


Need more shipping info? Give us a ring.

Monday – Friday: 8am to 5pm PST
866.829.0030 
customercare@gorjana.com

How do I take care of my gorjana jewelry?


Preserve its plating properties by avoiding contact with cleaning agents, beauty products, water and chemicals. Store the jewelry in a cloth bag to protect it from the elements.

What is your 100% Happiness Guarantee?


We are committed to the integrity of our jewelry and will make every effort to sustain the original quality of your items.


Questions or concerns about replacing your gorjana item?


Please reach out to us at customercare@gorjana.com or fill out our online form.

Why isn't my promo code working?

gorjana is not offering promo codes at this time. 

How do you pronounce Gorjana?


Gor-yana. Simple as that! Learn more about the gorjana brand story on our About page.

How do I place a return?


Returns are accepted on all unworn items within 30 days of purchase. To process your return please visit our online return portal.


Having troubles? Please contact our customer care team here to help assist. 

Customer Care is open Monday – Friday: 6am to 5pm PST. Our number is 866.829.0030 and email is customercare@gorjana.com.

How do I contact customer care?


Please contact our customer care team by clicking here. Our team is ready to help you Monday – Friday: 6am to 5pm PST. 


Call: 866.829.0030
Email: customercare@gorjana.com

Chat: Feel free to use our live chat by hitting the speech bubble in the bottom, righthand corner of your screen. 

Do you have a store near me?


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How do I order a gift card?


Feel free to order an e-gift card here and it will email you the code as soon as you check out. Feel free to forward the email if it's a gift!


Order a gorjana gift card here.

Are gorjana items nickel free?


The 18K gold, rose gold, or silver plating is nickel free. However, we do not consider our items nickel free because the base metal can carry traces of nickel.

Can you cancel my order?


We are unable to cancel orders once they have been sent to our warehouse for fulfillment. 


Please contact our customer care team by email at customercare@gorjana.com or phone at 1-866-829-0030 to see if your order is eligible for cancellation.

I live outside the US do you accept international orders?


Shipping Outside the United States: International orders are shipped at a flat rate of $15.00. Delivery times are estimated to be 14-30 business days, but delivery time may vary substantially depending on time spent in customs. International orders are shipped USPS and tracking is currently unavailable for orders placed outside the United States. For questions please contact Customer Care at customercare@gorjana.com

The recipient of the shipment is responsible for any taxes, customs, duties and fees that may be applied by the destination country. We are not responsible for any problems encountered with delivery due to customs’ procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. Cross-border shipments may be subject to opening and inspection by customs and/or postal authorities.

International Returns: Any approved shipping costs, return customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, all charges related to the refused order will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer's refund. Any costs, duties, fees, or taxes cannot be refunded.

How do I track my order?

At the time of shipment you will receive a shipping confirmation to the email address that you provided on your order. The shipping confirmation will include your order details along with a tracking number and a link to our shipping provider.

Order Status: If you have an account, you can check the status of your order at any time, by simply logging into your account at My Account and clicking My Orders. If your order states “In Process”, your order has been received and is being processed by our fulfillment team. Changes cannot be made to an order once an order confirmation is received. If your order is marked as “Shipped”, you will see a shipment tracking number.

If you do not have an account, please contact Customer Care at customercare@gorjana.com or 866.829.0030 and we will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and the last name on the order ready.

Our U.S. shipments are generally shipped via UPS. You may visit www.ups.com to track your package with the tracking number provided in your shipping confirmation.

If you need to change or cancel your order, please contact us immediately. We process and ship orders as quickly as possible. Once our fulfillment team has processed your order, we will be unable to make any changes.

International Orders: Please click here for more information.

What is installments by Afterpay?


Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.


 If you would like to know more about Afterpay, click here.

How do I return or exchange an item purchased using installments by Afterpay?

If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

What products are not eligible for purchase using installments by Afterpay?


Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

Still Need Help?


Please contact Customer Care at 866.829.0030 Monday through Friday 6am to 5pm PST. Or you can email us at customercare@gorjana.com.